It was reported that, customer complained the silicon beads of the allevyn gentle border device were sticking to the patients skin and also the backing when they peeled it apart.It is unknown when did the event happened, how was the procedure finished and if there was a delay.No other complications were reported.
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H3, h6: we have now completed our investigation into the reported complaint.The device used in treatment was not returned for evaluation, all provided information has been reviewed and we have not been able to establish a relationship between the device and the reported event or determine a root cause.It was reported silicone offsetting.Factors that can contribute to the reported event include, raw material issues or storage environment issues.The manufacturing records show no evidence that the product did not meet specification at the time of manufacture.The complaint history file contains further instances of the reported events.An ongoing internal action is being carried out into the reported failure mode to reduce further instances of the reported event, therefore no further actions are deemed necessary into this specific complaint.Smith and nephew will continue to monitor for any adverse trends relating to this product range.
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