It was reported that the scope's external lens was not functionally, the external lens was fractured.No case reported; therefore, there was no patient involvement.All available information has been disclosed.If additional information should become available, a supplemental report will be submitted accordingly.
|
Internal complaint reference (b)(4).The reported device was returned to the designated complaint unit for independent evaluation.A visual inspection of returned device found outer tube dented and bent, distal tip and fiber damage, loose inner assembly, distal cover glass and negative lens cracked and scratched, rust and discoloration, and missing paint.A review of device records showed there were no indications to suggest that the product did not meet manufacturing specification upon release for distribution.A complaint history review of the part found similar events.A risk management review found that the reported failure was documented appropriately, and there were no indications to suggest the anticipated risk is not adequate.A review of capas, ncs, pra/hhes, and field actions found no prior escalation actions applicable to the complaint.There was a relationship found between the device and the reported event.The complaint was confirmed, and the root cause was associated with an unintended use of the device.Factors that could have contributed to the reported event include inadequate maintenance of the device and an impact event inconsistent with normal use.No containment or corrective actions are recommended at this time.
|