Internal complaint reference (b)(4).
The reported device, intended for use in treatment, was received for evaluation.
There was a relationship found between the returned device and the reported incident.
A visual inspection was performed and no issue was observed.
A functional evaluation revealed a hand piece sensor fault.
A review of the device history records showed there were no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.
A complaint history review concluded this was a repeat issue.
The complaint was confirmed and the root cause has been associated with an electrical component failure.
Factors that could have contributed to the reported event include a shorted component on the pcb or a defective port harness.
No containment or corrective actions are recommended at this time.
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