The lot number was not provided, but photos were provided for investigation.The reported issue and photos were sent to the supplier for investigation.Reviewed of the photos provided revealed the size of the tube appear to be 10fr.Without the actual lot number, the device history record could not be verified.However, the supplier checked the device history record for the year 2020 and learned no process issues were recorded, including inspection for incoming goods, processing and finished goods.Supplier did testing with some 10fr tubes from retained samples of lot 210302.Testing revealed the breaking forces were all within relevant requirements.This issue is believed to be an isolated incident.We are not able to conduct further investigation regarding this complaint.With the information provided, photos, and testing of retained samples, we are unable to confirm the root cause for the reported failure.We have informed the production line about this complaint and will monitoring trends for this defect.No additional action will be taken at this time.
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