The pump user guide states: your pump can stop insulin delivery and alert you (or whoever is with you) if there has been no interaction with the pump within a specified period of time.The default for this alarm is pre-set to 12 hours.You can set it anywhere between 5 and 24 hours, or off.No product was returned for evaluation.Should new relevant information become available, a supplemental report will be submitted.
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It was reported that the customer experienced a blood glucose (bg) level of an alleged 10,000mg/dl, a large ketone level identified as dangerous by healthcare provider, two strokes, pneumonia, and a diabetic coma.The cause of elevated bg was unknown.The customer went to the emergency room and was subsequently hospitalized.Treatment was administered through manual injections of insulin, antibiotics and customer was put on ventilator.Reportedly, the customer was released on (b)(6) 2021 with the issue resolved; however customer has numbness and weakness in extremities.Pump data review by tandem technical support confirmed the pump was functioning as intended; however customer received an auto off alarm.
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