The reported event could be confirmed.Based on investigation, the root cause was attributed to a user related issue.The failure was caused by the mishandling of the part and to its normal wear.The device and related documentation was examined, and the following points were found: it failed on two different laser welding seams.Both sites of failure were part of a 100% inspection, without any deviations found, all parts passed.Moreover, the part fully met the material specifications.Based on the points mentioned above, we assume that there was a handling error which led to the failure of the part.A review of the device history for the reported lot did not indicate any abnormalities.No corrective actions are required at this time.A review of the labeling did not indicate any abnormalities.No indications of material, manufacturing or design related problems were found during the investigation.If any further information is provided, the complaint report will be updated.
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