Product complaint # (b)(4).Reporter is a j&j sales representative.Investigation summary: investigation flow: damage / device interaction / functional.Visual inspection: the tfna screw inserter (part #: 03.037.025, lot #: l142174) was received at us cq.Visual inspection of the complaint device showed no defects with the device.No other issues were identified with the returned device.The complaint can be replicated with the returned device(s).Functional test: a functional assessment was performed on the complaint device with the returned mating device connecscr f/tfna helic blade+scr, part #: 03.037.026, lot #: l181947.The devices showed some resistance while assembling/ disassembling due to the stripped threads of the mating device (part #: 03.037.026) and were not assemble/ disassemble as intended.Dimensional inspection: dimensional inspection was not performed as there was no evidence of damage.Document/specification review: based on the date of manufacture the following drawings, reflecting the current and manufactured revision were reviewed.The complaint was confirmed.Investigation conclusion: this complaint is not confirmed as there were no bent features observed with the device.However, the damaged threads of the mating device caused device interaction issue.No definitive root cause could be determined based on the provided information.There was no indication that a design or manufacturing issue contributed to the complaint.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post-market safety surveillance activities.Device history lot: part: 03.037.025, lot: l142174, manufacturing site: (b)(4), release to warehouse date: dec.07, 2016.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformance were identified.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
|