The device was returned to the service center for evaluation.The evaluation found the spare lamp does not ignite.Additionally, the reported front power switch cover is damaged was confirmed.Also, the front panel is damaged/cracked and the air supply is weakened due to a defective pump.The device is pending repair.A review of the repair history shows no previous repair records; the device was purchased on (b)(6) 2013.The investigation is ongoing; therefore, the root cause of the reported malfunction cannot be determined at this time.However, if additional information becomes available, this report will be supplemented accordingly.
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The supplemental report is submitted to provide the result of the legal manufacturer¿s investigation.The device history record for the subject device was reviewed and it was determined that no anomalies were found that could have caused or contribute to the reported problem.The legal manufacturer performed an investigation, a conclusive root cause was not identified.The device has been in operation for more than eight years.It was determined a potential cause could be related to due to long-term repeated use, or that the harness has corroded due to aging, resulting in poor lighting.
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