A getinge field service engineer (fse) was dispatched to investigate, the fse verified that the low level connector was not working.Once the fse looked at the connector internally, he found that the connector pins were broken away from the front end board.He tried replacing the board and found that with the new front end board, the iabp was alarming start up failure 12.He removed the board and ordered a new replacement board.The fse returned and replaced the board again and had the same issue with the new front end board.He removed the board and checked the pins because both boards were somewhat difficult to insert.The fse found that the pins on the boards were bent and one was broken.He then checked the connector on the back plane board and noticed that some of the pin connection holes were marred and damaged; he ordered a new back plane board and another font end pcb.The fse returned to the site once again and replaced the back plane board.Once replaced, he was able to connect the front end board without any issues.Performed all functional and safety checks to meet factory specifications.Unit passed all functional and safety test per factory specifications.The iabp was then released to the customer and cleared for clinical service.The full event site name is (b)(6).
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