Additional information: section d9.Device available for evaluation? yes returned to manufacturer on: 21 may 2021 section h3.Device evaluated by manufacturer? yes device evaluation: evaluation was conducted on photos provided and returned product.The pictures show two opened outer trays.The outer trays were observed melted.No damaged was observed to the cartridges.It was observed that the seal area for each outer tray was not covered completely.Based in the photos evaluation the reported issue was verified.Samples were received on 21 may 2021.Eleven imtec30 cartridge trays were returned for evaluation.Six cartridge trays returned unopened, and five cartridge trays returned opened.Cartridges trays looks like melted.The complaint issue reported was verified.However, escalation is not needed since fi0000042 was previously opened for the same lot number and complaint.Manufacturing record evaluation: the manufacturing records for the intraocular lens were reviewed.There are no discrepancies found during the mrr (manufacturing record review) related to this complaint.The units were released according specification in compliance with the product intended use as required.A search revealed that 2 additional complaints were received from this production order.The condition reported for these complaint folders are related to the complaint issue reported.Conclusion: based on the manufacturing controls in-place, manufacturing process record (po) review, sealing process parameters, the sterilization cycle documentation review and the jjsv warehouse temperature log review, the reported complaint cannot be confirmed as cartridge manufacturing process related.Possible assignable cause is mother nature and could be related to shipping or transit.In addition, dc (distribution center) performed an investigation to address the complaint issue reported, no deviations were found related to this complaint.There is no record of temperature excursion in the dc during the preparation of these orders.The cause could not be established all pertinent information available to johnson and johnson surgical vision, inc.Has been submitted.
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