The 5.0mm flexible shaft (p/n: 352.040, lot number: 65p7298) was received at us cq.Visual inspection of the complaint device showed the distal tip prongs had bent.No packaging was received to confirm the defect happened upon arrival of the device.Device failure/defect identified? yes.A dimensional inspection was not performed due to post-manufacturing damage.Document/specification review: no design issues or discrepancies were identified.Complaint confirmed? no.This complaint is not confirmed as no packaging was received to confirm the defect happened upon arrival of the device.However, the distal tip prongs had bent.No definitive root cause could be determined based on the provided information.There was no indication that a design or manufacturing issue contributed to the complaint.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device history lot.Part # 352.040-us.Lot # 65p7298.Manufacturing site: (b)(4).Release to warehouse date: 07 september 2020.A manufacturing record evaluation was performed for the finished device lot, and no non-conformances were identified.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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