The investigation has determined that lower than expected vitros ck-mb results were obtained from vitros isoenzyme performance verifiers and lower than expected vitros bu results were obtained from vitros performance verifiers processed using vitros chemistry products ck-mb slides and vitros chemistry products bubc slides on a vitros 250 chemistry system.Based on the limited information provided, the assignable cause of the lower than expected vitros ck-mb and vitros bu quality control results is improper protocol related to the preparation of the vitros calibrators and vitros control fluids.After an operator prepared vitros calibrators and vitros control fluids and processed them on the vitros 250 system, qc results were lower than expected for vitros ck-mb and vitros bu.An alternate operator then prepared fresh vials of vitros calibrators and vitros control fluids and processed them on the vitros 250 system.Qc results for both vitros ck-mb and vitros bu returned to expectations.No historical qc results were provided; however, a reagent issue is not likely a contributor of the event as expected qc results were obtained after fresh vials of vitros calibrators and vitros control fluids were prepared and processed by an alternate operator.Although precision testing was not performed on the vitros 250 chemistry system an instrument related issue is not a likely contributor of the event as qc results returned to within expectations after recalibration events without any known troubleshooting actions being performed on the instrument.Continual tracking and trending of complaint data has not identified any signals to suggest there is a systemic quality issue with vitros ck-mb lot 4903-0239-4310 or vitros bubc lot 0246-0428-5626.Email address for contact office above is: (b)(6).
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