A review of the complaint history record was performed for the sn (b)(4) which did not confirm similar complaints with the same or related failure mode for this customer.Based on the findings, service determined that the probable root cause of the reported issue was due to wear of the pca front cover.A review of the device history record showed the device had a manufacture date of 22nov2005.The review was performed from the date of manufacture to the date of product release for distribution.A review of the device history record for sn (b)(4) was performed which confirmed that this device was not involved in a production failure which correlates to the customer reported issue.
|