It was reported that during intra-aortic balloon (iab) therapy, the console repeatedly indicated that there was an auto-fill failure and was unable to resume pumping.
The customer had tried two consoles and experienced the same issue.
The insertion was reported to be axillary, which is not the method described in the device instructions for use.
The customer was made aware of the off-label use.
They then attempted pressing the fill key, but that was not successful.
There were no visible kinks in the iab and no blood seen in the helium tubing.
It was also confirmed that there was helium displayed in the tank.
Due to the inability to restart pumping, the customer was then advised to consider removal/ replacement of the iab.
There was no patient harm or adverse event reported.
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