Date of event: unknown.The date received by manufacturer has been used for this field.Investigation summary : exec summary - samples were received and an investigation was performed.A review of the manufacturing records was performed and no non-conformances were raised in association with this type of event for this lot.Bd was able to duplicate or confirm the indicated issue and based on trend analysis no further action is required at this time.Samples returned - customer returned (2) loose 0.5ml insulin syringes.Consumer reported that the needle hub separated and stayed in the shield.The returned sample was examined, and it was observed that the cannula hub / shield assembly was separated from the barrel.No damage to the barrel tip was observed.Capa/sa - capa (b)(4) has been opened to address the issue.Dhr review - a review of the device history record was completed for batch# 0006836.All inspections and challenges were performed per the applicable operations qc specifications.There were zero (0) notifications noted that pertained to the complaint.
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