Vilex was notified on (b)(6) 2021 by the account manager that the doctor was unable to connect the stem of the reamer into his power unit.The reamer was received at vilex on (b)(6) 2021 for inspection.The reamer was inspected by vilex quality control.Upon inspection, there were visual markings on the stem of the reamer that indicated the reamer was not being used with the correct ao quick connect equipment.No other issues were found.The reamer functions as intended.Vilex discussed the use of improper equipment with the account manager.Account manager confirmed the equipment used was not the correct type of equipment to be used with this reamer.Vilex replaced the reamer with a different type that will work with the doctor's equipment.A review of vilex complaints, non-conformances, and capa's from 2017-present was conducted.No records were found for vilex methead reamer p672-22-16.
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