It was reported that, during procedure, the camera head lens did not focus.The procedure was completed with a backup device with no delay nor patient injury.It is unknown what procedure was being performed.Results of investigation have concluded that this unit had loss of image when the connector is moved which makes it a reportable event.
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Internal complaint reference: (b)(4).The reported device, used in treatment, was returned to the designated complaint unit for independent evaluation.There was a relationship found between the returned device and the reported incident.Visual inspection of the returned device did not identify any issues.Functional evaluation revealed that there was noise in the video and loss of image when the connector is moved.The complaint has been confirmed and the root cause has been associated with an electrical component failure.Factors, unrelated to the manufacturing and design of the device that could have contributed to the reported event includes a damaged connector.A review of the device history records showed there were no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.A complaint history review concluded this was a repeat issue.No containment or corrective actions are recommended at this time.
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