The customer reported that during a long case, the multigas unit loses readings intermittently.According to the customer, the unit works fine in short tems, but in long case the unit presents with the reported issue.The customer will send in the unit for exchange.There was no patient injury reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The following fields contain no information (ni), as attempts to obtain information were made, but not provided: attempt # 1: 06/02/2021 emailed the customer via microsoft (b)(6) for patient information: no reply was received.Attempt # 2: 06/03/2021 emailed the customer via microsoft (b)(6) for patient information: no reply was received.Attempt # 3 06/09/2021 emailed the customer via microsoft (b)(6) for patient information: no reply was received.Attempt # 1: 06/02/2021 emailed the customer via microsoft (b)(6) for patient information: no reply was received.Attempt # 2: 06/03/2021 emailed the customer via microsoft (b)(6) for patient information: no reply was received.Attempt # 3 06/09/2021 emailed the customer via microsoft (b)(6) for patient information: no reply was received.Attempt # 1: 06/02/2021 emailed the customer via microsoft (b)(6) for patient information: no reply was received.Attempt # 2: 06/03/2021 emailed the customer via microsoft (b)(6) for patient information: no reply was received.Attempt # 3 06/09/2021 emailed the customer via microsoft (b)(6) for patient information: no reply was received.
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