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Pentax of america initiated field correction 2017-008-c which included inspection of the suction arm on affected models pursuant to predefined inspection criteria (qs-397).The objective of the inspection was to locate part c255-ab171 (suction arm) and verify it is not loose.If part c255-ab171 (suction arm) is found loose, the device was considered to fail the inspection criteria.The customer device was previously returned to pentax medical from a customer on (b)(6) 2021.The endoscope was inspected by pentax medical service under service order (b)(4) and the technician documented the following inspection findings on (b)(6) 2021: suction arm loose, insertion tube severe crush at stage 2, distal body chip at channel opening at thinnest part, light carrying bundle has less than 70% transmission, leak at biopsy channel (large/ primary) distal side, failed wet leak test, up/ down brake lever non-pentax material, failed dry leak test, primary operation channel resistance, customer complaint confirmed, # 1 remote control button cover cracked, umbilical cable single mild discoloration, insertion tube mild crush at stage 1, insertion tube mild crush at stage 2, hole in # 4 remote control button cover, insertion tube root brace cut, inspection of the suction arm was performed and the device failed the inspection criteria.The scope's repairs to be performed where the loose suction arm will be corrected, and the unit returned to the user upon completion.Parts replaced: o-rings and seals, bending rubber, distal joint screw m1, light guide fiber bundle (lcb), distal joint screw m1, insertion flexible tube w/segment, remote control button(1)pb_free, r.C.Button (4) pb-free, friction lever assy, distal end assy with tube.This is the first time pentax model eb-1970k, serial number (b)(4) has been returned for serviced at a pentax facility since the device was put into service on (b)(6) 2005.
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