Additional information: b4, d9, g3, g6, h2, h10.Product was received for evaluation on 07-19-21.An investigation has been initiated and is currently pending.Further details will be provided in an additional supplemental report when they become available.
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Udi: (b)(4).The customer reported an incorrect result was received for creatinine while running a patient sample on a statsensor meter, serial number (b)(6) with test strip lot 4920227129.This event occurred on may 19, 2021.The customer stated the meter had passed the quality control requirements for creatinine.The meter was returned to nova biomedical for investigation.The testing strips used by the customer were not returned to the manufacturer.Manufacturer retains of strip lot 4920227129 were unavailable for testing.As a result, strip lot 4920279129, the oldest available lot, was used for the investigation in place of the customer strips.These strips were tested across five nova biomedical meters along with the returned customer meter.All tests passed the acceptance criteria for linearity solutions and blood samples.No discrepancies were observed between blood results obtained by the returned meter, the manufacturer meters, and the reference analyzer when compared.Device history record (dhr) reviews were performed for the meter and the strip lot by a quality control engineer.The reviews included an assessment of the production, testing, and release of the meter and test strip batch.No abnormalities or concerns were noted, and the dhr indicated the released product met all specifications the conclusion of the investigation is the reported customer complaint could not be confirmed after testing the manufacturer retains of strip lot 4920279129, the oldest lot available, and the returned customer meter.A root cause which lead to the initial complaint could not be identified, and nova biomedical will continue to monitor for recurrence of similar events.
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