Initial reporter phone #: unknown.Initial reporter e-mail: unknown.The actual date of event is unknown.Bd technical support troubleshoot with customer over the phone.The reported issue that the spo2 unit wont power on was confirmed by tech support.¿ tech support had a walk through with the customer and revealed the following,¿ tech call in before with same issue on same spo2 unit will not power on completely dead.Tech was told to replace logic board tech replace logic board today and same is still will not power on.Next step to send unit in for services repair confirm level one quote for repair, tech will call back once po# is setup for the amount.High level steps/procedure: plug the instrument into ac.Check and/or replace the battery.Check the fuses.Replace the off-line switcher.Replace the power supply board.Return the module to the factory.No further investigation of this issue is possible at this time, and no patient involvement was reported.Based on troubleshooting results, technical services couldn¿t determine the probable cause of the customer¿s reported issue.Device was not returned to manufacturing facility.
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