The device was returned to olympus.The white balance not working was confirmed.The white balance was not working and front panel buttons were not able to be used due to damage to the front panel.The device was missing front panel labeling, had a worn out video connector latch causing poor connection, corroded connector, and intermittent pc card board.The software required a version upgrade.The investigation is ongoing; therefore, the root cause of the reported event cannot be determined at this time.However, if additional information becomes available this report will be supplemented accordingly.
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