Reported event: an event regarding inaccurate resection and foreign matter involving a mako tka software was reported.The event was not confirmed.Method & results: -product evaluation and results: review of the case session files was not performed as case session data was not provided.The field service engineer reported: problem reproduced? no.Trouble shooting notes: none.Work performed: could not produce any accuracy problems through normal pre-surgery checks.With a deep dive of the robot i found a very small area on the j6 motor encoder glass that was producing bad signal.I replaced the glass.Found j6 joint encoder to be slightly dirty, so i cleaned it well.Also adjusted and cleaned j5, j4, and j3 encoder glasses.J1 and j2 showed to be within optimal operating range.Performed all necessary testing due to the encoder glass that was replaced and the others that were adjusted.After calibrations and testing, no more issues were found with the robot.Robot is ready for clinical use.Work order disposition: system investigation completed successfully as per service manual.All system checks and tests passed, system is ready for use.-clinician review: no medical records were received for review with a clinical consultant.-product history review: a review of device history records shows that (b)(6) was inspected and the quality inspection procedures were completed with no reported discrepancies.-complaint history review: a review of complaints in trackwise related to p/n 209999, robot number: (b)(6) shows 0 similar complaints for tka software - inaccurate resection.Conclusions: the alleged failure mode was not reproduced through an onsite inspection carried out by a field service engineer however the system was optimized for clinical use.In addition the failure could not be confirmed as the required log/session files were not made available for evaluation.Successfully completed all checks, verifications, and calibrations.System is ready for clinical use.No additional investigation or specific actions are required.If additional information is received then the complaint will be reopened.H3 other text : device not returned.
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