Device expiration date: unknown.Device manufacture date: unknown.Investigation summary: there was no sample or photo provided to bd for evaluation.Therefore, bd was unable to perform a thorough investigation to verify the reported issue.A device history record could not be evaluated as the lot number is unknown.Though the incident could not be confirmed based on this complaint, bd is aware of this issue and is in the process of implementing corrective actions to improve the customer and patient experience.This event has been added to our complaint database.Our business team regularly reviews the collected data for identification of emerging trends.Investigation conclusion: as no sample and no photo was returned, a review of past 12 months quality notification was performed.No similar quality notification was raised for the reported defect.Based on the verbatim, the probable root cause for the reported condition of this complaint could be due to valve issue that was related to eto sterilization.Capa#1379444 and product recall was initiated for vps product sterilized using eto.However as the batch number is unknown for this complaint, the root cause cannot be confirm.Complaint trend would be monitored.Complaint will be reopened when sample is returned.
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