Model Number ADVIA 560 HEMATOLOGY SYSTEM |
Device Problem
Smoking (1585)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 06/10/2021 |
Event Type
malfunction
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Manufacturer Narrative
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A siemens customer service engineer (cse) was dispatched to the customer site for another issue, and the smoking incident occurred as the cse was replacing a system display component during system troubleshooting.The cse found that the pcb and cable on the advia 560 hematology system were burnt.A replacement order was put in for the damaged parts.Siemens is investigating the issue.
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Event Description
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A siemens customer service engineer (cse) observed smoke as well as a burning smell from the customer's advia 560 hematology system (serial number: (b)(4)) while replacing a system display component during system troubleshooting.The instrument was then shut down.There was no delay in testing as the customer had a backup system to process samples.There are no known reports of adverse health consequences due to this event.
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Manufacturer Narrative
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Siemens filed the initial mdr 2432235-2021-00164 on 02-jul-2021.Additional information (02-aug-2021): the advia 560 hematology system was switched off while the part replacement took place.It is unknown if a second new display was installed successfully.Siemens healthcare diagnostics inc attempted to contact the country multiple times but no response was received.The cause of the event is unknown.The system is performing according to specifications.No further evaluation of this device is required.
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Search Alerts/Recalls
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