As reported, the bard/davol 3dmax light mesh was "cracked" upon removing from the package.
The event was reported as an out of box observation.
The sample has not been returned for evaluation.
Review of manufacturing records indicate product was manufactured to specification.
Based on the information available and without having the sample to evaluate, no conclusion can be made.
To date, this is the only reported complaint for this manufacturing lot of (b)(4) units released for distribution in august, 2019.
If/when sample is received and evaluated, a supplemental emdr will be submitted.
Not returned.
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