Updated fields: d4, d9, g3, g6, h2, h3, h6, h10 the certas valve was returned for evaluation.Failure analysis - the position of the cam when valve was received was at setting 4.The valve was visually inspected; the needle guard was slightly raised, and needle holes in the needle chamber were noted.The valve was hydrated.The valve was leak tested and only leaked from the needle hole in the needle chamber.The valve passed the test for programming, occlusion, reflux, siphon guard and pressure.The needle chamber was dismantled; the needle guard was bent, and glue traces were noted on the needle guard and the silicone base.Root cause - at the time of the investigation no occlusion was noted with the valve.The possible root cause for the issue reported by the customer is probably due to wrong handling as noted in the "ifu": do not fold or bend the valve, folding or bending might cause rupture of the silicone housing, needle guard disc dislodgement or occlusion of the fluid pathway.
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