Investigation summary: two photos and two loose 10ml syringes with attached needles (p/n 309644) were received.The samples were visually evaluated.Both sample's hubs were twisted nearly to the point of snapping.Each hub was twisted in the same location.The observed condition was non-conforming per product specification.Batch #0265079 is considered in compliance with our product specification requirements.Furthermore, a device history record review showed no rejected inspections or quality issues during the production of the provided lot number that could have contributed to the reported defect.Investigation conclusion: complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Root cause description: potential root cause for the twisted hub defect is associated with the assembly process.These conditions are occurring at/below their expected frequency.Therefore, no corrective action is required at this time.Rationale: capa not required at this time.
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