Device expiration date: unknown.Device manufacture date: unknown.Investigation summary: samples were received and an investigation was performed.Bd was able to duplicate or confirm the indicated issue and based on trend analysis no further action is required at this time.Complaints received for this device and reported condition will continue to be tracked and trended.Based on the above, no additional investigation and no corrective/preventative action (capa) or situation analysis (sa) is required at this time.Investigation conclusion: unable to perform complaint lot history check for needle bent due to unknown lot number.Manufacturing ((b)(4)) will be notified of the observed issue.Due to the batch being unknown, no dhr review can be completed.Based on the samples and/or photo(s) received the investigation concluded: confirmed: bd was able to duplicate or confirm the customer¿s indicated failure (cannula bent, cannula shield damaged) complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.On (b)(6) 2021, (b)(6) received a photo complaint of a 0.5ml syringe with an unknown batch for needle bent with shield damage a visual evaluation of the picture was done and a bent cannula was seen with shield damage on the bottom of the shield.Process summary: the hub loader machine feeds the hub from a random orientation and places them onto a transportation rack for further processing.Then the cannulator machine corona treat hubs, transfer cannula into hubs and applies adhesive.Next is the oven which provides a uv energy to cure the adhesive in order to achieve necessary cannula removal forces.After that the lube machine applies silicone lubrication to the cannula.The next step is the vision inspection machine, which performs the function of inspecting points, cannula length, cannula angularity, correct adhesive amount and the cannula bore.Good parts are shielded at the shielder machine and then picked from the racks and placed in the final material conveying system for the next operation.Defects are tracked and stripped from fixturing rack.Rack is then empty and ready to be reloaded with hubs.Due to the batch being unknown, no dhr review was able to be completed and machine dispatches could not be reviewed.A root cause cannot be determined.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.Our business team regularly reviews the collected data for identification of emerging trends.
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It was reported that the syringe 0.5ml 29ga 1/2in experienced molding defect -sharp protrusions.The following information was provided by the initial reporter: according to the customer's report, when removing the shield, the hcp found that the needle was bent from the root.
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