It was reported by the customer during use, that there was no ecg waveform in the cs300 intra-aortic balloon pump (iabp) while in auto/pressure trigger.The customer informed us that the ecg pads were replaced and all ecg trunk cable connections and lead were checked.Getinge help support advised that they should consider trying another cable but customer reported that no pump or cable were available, they were locked in the cath lab at that time.Subsequently, a facetime call showed a sporadic ecg and scrolling through leads 1,2,and 3.The customer did not have an external access.Attempted scrolling through leads in semi auto and there was a consistent waveform in the avr, avl leads.Help support advised now to place in ecg trigger, but will need to time the pump.Since the customer was not familiar with this, an attempt was made to assist with timing but there was an understanding and a language barrier.Finally, another attempt at auto was made and consistent ecg was present, now in lead 1.The help support advised again that they should consider another cable and/or pump to rule out a problem with either.They will report this pump to their biomed department once available.No patient harm, serious injury or adverse event was reported.
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