Patties were not returned; however, photos were provided by the customer.Dhr - there is no indication that the production process may have contributed to this complaint.All test results passed procedural specifications.Failure analysis - photos were received in lieu of product to return.The photo provided is just of the string which broke and not of the pattie which was retrieved, and based on this photo, it is not possible to confirm if the breakage occurred a few centimeters from the attachment point was was reported by the customer.Therefore, the complaint cannot be confirmed.The root cause is undetermined and was unable to be confirmed in the complaint evaluation.Product was not received for analysis and the investigation could not confirm the complaint through the use of the provided photo due to the picture lacking photo evidence of what was reported to have occurred.
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