A field service engineer performed diagnostic and electrical safety tests on the system which passed.The x8-2t transducer was physically inspected and image quality tested which passed.Further investigation revealed the transducer connector was wet when the user attempted to plug it into the system which caused the electrical arc and system shutdown.As all visual, diagnostic, and electrical safety tests passed, the transducer was retained by the customer and returned to service.A return of the transducer is not anticipated, therefore, no further root cause analysis can be performed.
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