Manufacturer's investigation conclusion: the reported event of the power module backup battery had leaked acid into the casing was not confirmed, as the power module (b)(6) was not returned for analysis.It was reported that acid leakage was observed into the internal backup casing.However, no images were submitted for review.The internal backup battery and battery clips were missing as well.Multiple attempts were made to obtain additional information from the customer regarding the event, including the return status of the device; however, no additional information was provided.To date, the heartmate power module (b)(6) is unavailable for evaluation.A root cause for the reported event was not determined through this analysis.As a result, this complaint file will be close with no further action.If the product is returned at a later time, the complaint file will be re-open.Device history records were reviewed.The device was manufactured in accordance to manufacturing and quality assurance specifications.Heartmate ii power module serial number (b)(6) was shipped to the customer on 18dec2009.Heartmate ii instructions for use (ifu) and heartmate 3 ifu have details on the proper use of the power module.If the power module does not function properly, contact the company's technical service department for assistance.No further information was provided.The manufacturer is closing the file on this event.
|