Permobil received email correspondence from the end-user where they described a failure having occurred where the footplate assembly of the seating having detached which caused the end-user to lose positioning and fall out of the seating to the ground.The end-user reported having sustained fractures to their shoulder and arm requiring medical intervention to address.Photo provided by the end-user of the device in its current state depicts the legrest assembly that appears to indicate the outer leg tube which the footplates are secured had become detached from the inner tube.A root cause of the reported failure cannot be determined at this time, without speculation, as the device has not been made available for inspection.Permobil will continue its investigation, and upon receipt of any new information, a follow-up report will be submitted.The dhr was reviewed and the device was found to have met specification prior to distribution.
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Device was inspected by a permobil representative who determined the cause of the footplate detachment was the loosening of fasteners of a bracket that secures a web belt which controls footplate articulation during elevation.Inspection shown the web belt and bracket to remain fully intact, but the hardware that secures the bracket to have loosened, over time, which allowed the web belt to slip when weight was applied to the footplates.The end-user reported not having had any service or routine maintenance performed involving the leg rest assembly since acquiring the device.The permobil representative was able to re-install the footplate assembly and adjust to meet the client's physical needs.The end-user was given recommendation that routine service be performed by their service provider to ensure their device remains in proper, safe operation.Permobil was unable to determine a component failure having occurred, concluding the probable cause of the reported event being related to lack of routine maintenance.
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