Updated fields: d4, d9, g3, g6, h2, h3, h6, h10.Complaint sample was returned for evaluation: dhr - there is no indication that the production process may have contributed to this complaint.All test results passed procedural specifications.Failure analysis - the unit passed the performance test in both the horizontal and vertical orientations.However, it is noted that the certas unit was packaged within its casing incorrectly, and once disassembled it was found that there was damage to the indicator pins.Damage to the indicator pins is usually indicative of the unit being dropped.The supplier noted that the product being put in its packaging incorrectly could also have attributed to the damage to the indicator pins due to being exposed to excessive force.The root cause is undetermined and was unable to be confirmed in the complaint evaluation.Product was received for analysis and the investigation could not confirm the complaint.Additional information received - the dysfunction was observed during the measurement and changing of the setting.The procedure was completed with a replacement product.
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