The customer reported via phone call that they were hospitalized for high blood glucose and diabetic ketoacidosis on (b)(6) 2021.
Blood glucose reading was 1200 mg/dl.
The customer stated they observed leak in reservoir and reservoir compartment was filled with insulin.
Customer also reported that retainer ring was missing.
Test for ketones were performed and result was high.
Customer was feeling sick, unwell, tired and weak.
Customer was treated with intravenous infusion drip in hospital.
Customer was using insulin pump within 48 hours of high blood glucose incident.
Auto mode feature was inactive at the time of incident.
The insulin pump will not be returned for analysis.
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