The customer technical specialist (cts) assisted the customer via telephone.The customer does not like the worklist feature, wants to disable it because they are trying to scan the specimen tubes and incorrect specimen id is populating in the "next specimen id" area and is not matching the tube they want to run.Customer is concerned about wrong demographics being sent to lis.The customer wanted to run the sample manually and stated that they had scanned the barcode on the tube, but the scanned id did not make it onto the screen of dxh 520, instead on the screen was the test order which was on the top of the worklist, and that was what was transmitted over to the lis.The cts explained that the instrument will only match orders directly from the worklist which are automatically populated by the lis therefore the worklist must be used.The customer stated that after they followed the steps (per ifu) of hitting the next button on the screen, then scanning barcode and confirming, that they have not had any other problems with this issue.No instrument malfunction was identified.Bec internal identifier: case (b)(4).
|
The customer reported one patient sample recovered with an incorrect specimen identification number and patient demographic compared to the tube they cycled on the dxh520 cp hematology instrument.There was no report of death, injury, or change to patient treatment as a result of this event.Erroneous results were sent to the lis system but the issue was caught before being reported out of the lab.
|