A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.A wet 25+ga 20k posterior surgical procedure pak was returned and visually inspected.The pos (position) 3 id (identification) tab of the pinch plate was broken off.When the cassette was inserted into the console, the cassette was recognized as posterior by the console.The sample primed and passed iop (intraocular pressure) calibration successfully.However, during fa/x function (fluid/air exchange), fluid (instead of air) flowed from the infusion cannula line and there was no fluid or air from the lpas port of the cassette to the infusion cannula line.Although the console recognized the cassette as posterior type, the broken id tab caused the console not to toggle the fluid and air valve.The root cause of the customer's complaint is related to an error in the molding process of the id tabs to the pinch plate during manufacturing.The molding defect observed can result in unwanted stress on the id tab during cassette ejection and can break off.This complaint has been reviewed and it is determined that no further actions will be pursued at this time.After investigation of this complaint and analysis of complaints of this nature confirm no unfavorable trend for this event.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.At a minimum, this will include completing reviews of complaint class report levels on a monthly basis by the product team.The manufacturer internal reference number is: (b)(4).
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