Visual inspection: deformation was observed on the inner collet.Functional inspection: device was able to lock and unlock without issues.Device and complaint history records were reviewed for this lot, and no relevant manufacturing issues or similar complaints were identified.Upon inspection of the returned device, deformation was observed on the inner collet, indicating issues during locking/unlocking.It was communicated by the initial reporter that a mesa rod unlocker, instead of a mesa rail unlocker, was used.It is likely that the use of a mesa rod unlocker on a rail created misalignment on the screw head during unlocking and excess loading, resulting in the observed deformation.The cause of the reported issue will be classified as 'deviation from surgical technique'.
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