Device 1 of 2.Information was received from a doctor in (b)(6) and reported by a convatec employee.Contact office address: (b)(6).Based on the available information, this event is deemed to be a reportable malfunction.A batch record review indicates no discrepancies.Pm logs have been checked, and all pm's have been completed with no discrepancies.Affected amount: (b)(4).Kaltostat wnd pkg 2g was manufactured under sap code 1703037 and manufacturing lot number 0c02748.Lot # 0c02748 was sterilised under lot 2173-9650a and released on review of results of sterilisation provided by sterilisation company steris.All of the results were within specification and products were released.The production process, in process testing and packaging of products was run in accordance with (b)(4) for machine universal.Visual inspection in accordance with (b)(4) was completed at the beginning of the order and every hour following until the order was complete.No nonconformity was registered during the manufacturing process of lot 0c02748.This is the only complaint for the affected lot registered within the complaint system.A photograph had been received and evaluated.The photo confirmed the product and batch number expected.The photo did not confirm the complaint issue.The batch record had been reviewed and no discrepancies were found.All required in process testing was completed and all was found to be satisfactory.This issue will be monitored through the post market product monitoring review process.To date no additional information has been received.Should additional information become available, a follow-up report will be submitted.(b)(4).
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