The patient's death has already been reported under mfr # 2916596-2021-04994.Manufacturer's investigation conclusion: the reported event of a line on the backup system controller was confirmed.The submitted photograph showed a single vertical white line in the controller¿s lcd display.The line did not prevent information from being displayed or read from the display.The customer reported that the controller would not be returned for evaluation.The root cause of the reported event could not be conclusively determined through this analysis.Lines in the lcd display of the system controller is a known issue related to the lcd display screen and a corrective and preventative action (capa) has been implemented to reduce the occurrences.The system controller associated with this event, serial number (b)(6) , was manufactured with the implementation of the capa.Similar events will continue to be tracked and monitored.Per the labeling on the packaged part (model # 106531 int), the manufacturing date was 31jul2020; the expiration date was 31jul2023.The firmware/software was ver 1.6.0.The system controller was shipped to the customer with on (b)(6) 2020.The heartmate 3 lvas patient handbook section 2 ¿how your heart pump works¿ and the heartmate 3 lvas instructions for use sec 2 ¿system operations¿ explain the system controller user interface, including the display screen and all buttons, lights and symbols.No further information was provided.The manufacturer is closing the file on this event.
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