It was reported that during a cori assisted surgery, after planning femur and tibia and advancing to planning screen, no graph was present.First, they tried to recollect the gap data which showed previous information.Once they did that, surgeon mentioned that the tracker had moved so they verified checkpoints multiple times and confirmed that the tracker moved and then restarted the case.The procedure was completed, with a delay of less than or equal to 30 minutes, using the same device.Patient was not harmed beyond the problem reported.
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H3, h6: the real intelligence cori, pn: rob10024, sn: (b)(6) used for treatment was not returned to the designated complaint unit for evaluation, therefore, visual and functional inspections could not be performed.The product was not returned however the software files were downloaded from the device and provided for investigation.The log files do not indicate any system or software issue related to the reported complaint.The screenshots were reviewed with clinical account representatives.The screenshot review confirmed the reported complaints.The first gap planning screen shows no gap data, and the following checkpoint verification screen shows a failed checkpoint verification of the tibia.As mentioned by the surgeon in the reported complaint, tracker movement is the likely cause for the failed checkpoint.This is also the likely reason for gap data so large that it would not fit on the gap graph.The user recovered from the error properly.Per the real intelligence cori for knee arthroplasty user manual, the user confirms that the bone trackers moved and that all anatomic data must be re-collected.The following screenshots show the user having re-collected the landmark data, including new checkpoints.The gap planning screens after the second knee registration shows gap data on the graph.This situation is captured in the risk assessment released at the time of the complaint.A review of manufacturing records indicate the software met all specifications upon release into distribution.A complaint history review found similar reports.A review of prior escalation actions was performed and found no actions that are applicable to the scope of the reported complaint.This issue will be continuously monitored through complaint investigation and post market surveillance.Based on the investigation, no containment or corrective actions are recommended at this time.
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