The surgical pattie was not returned for evaluation but a photo was provided showing the hair present on the patties.The complaint could be verified through failure analysis.Root cause: product is made on a hybrid machine where an operator manually wraps the product on the card.The product is then manually placed in a sealer.The operations are performed in a iso class 8 cleanroom.The requirements for this environment include a hair-net and gown with long sleeves.The hair contaminating the product appears to be the type which would be contained by the hairnet.Hair contamination occurred during one of these two steps due to improper concealment of hair in hair net.Applicable operators will be retrained to hair gowning procedure.Dhr: there is no indication that the production process may have contributed to this complaint.All test results passed procedural specifications.Currently the complaint issue does not represent an adverse trend, however the issue will continue to be monitored and trended through the complaint evaluation process.
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