Date of event: unknown.Investigation summary: no samples (including photos) were returned therefore the complaint could not be confirmed and the root cause is undetermined.A review of the manufacturing records was performed, and no non-conformances were raised in association with this type of event for this lot.Complaints received for this device and reported condition will continue to be tracked and trended.If samples are received in the future the complaint will be reopened for further investigation.Based on the above, no additional investigation and no corrective/preventative action (capa) or situational analysis (sa) is required at this time.
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The following fields were updated due to additional information: d4: medical device lot #: 1144711, d4: medical device expiration date: 2026-06-30, h4: device manufacture date: 2021-05-24.D4: medical device lot #: 0125633, d4: medical device expiration date: 2025-05-31,.H4: device manufacture date: 2021-05-04 d10: device available for eval yes.D10: returned to manufacturer on: 2021-12-13.H6: investigation summary: customer returned a single syringe in a polybag labeled for 1ml, 31 gauge, 8mm syringes from lot 1144711.The plunger rod can be moved through the barrel of the syringe without issue.Uniform movement and resistance throughout the length of the syringe.No damage to the stopper.No defects found and syringe functions as intended.No samples (including photos) were returned from lot 0125633.Therefore, the complaint could not be confirmed for this lot and the root cause could not be determined.A review of the device history record was completed for batch # 1144711.All inspections and challenges were performed per the applicable operations qc specifications.There was one (1) notification noted that did not pertain to the complaint.A review of the device history record was completed for batch # 0125633.All inspections and challenges were performed per the applicable operations qc specifications.There were two (2) notifications noted that did not pertain to the complaint.Based on the sample received, bd was unable to confirm the customer¿s indicated failure of difficulty moving the plunger rod.Root cause cannot be determined at this time as the issue is unconfirmed.
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