Investigation summary: our quality engineer inspected the photographs submitted for evaluation.
Bd received two photos displaying four units.
A visual inspection of the provided photos found that of the four photographed units and one had loose black foreign matter specks inside the packaging.
All of the units were also observed to be sealed.
As the device was sealed, the defect of foreign matter can be attributed to the manufacturing or packaging process.
Preventative maintenance and visual inspections are performed during manufacturing, at regular intervals, to mitigate the risk from this type of defect.
A device history record review showed no non-conformance's associated with this issue during the production of this batch.
Complaints received for this device and reported condition will continue to be tracked and trended.
Information will be captured on trend reports and monitored.
Our business team regularly reviews the collected data for identification of emerging trends.
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