The reported event could be confirmed based on the pictures received from the customer.The device identification was not possible since the affected device was not returned but based on the pictures shared by the customer, a visual inspection was performed: the images shared reveal that the gap in the ring had widened.The change in geometry of the ring possibly affected its grip on the targeting device, hence it became loose.The batch record could not be reviewed because the affected device was not returned, and the lot number was not communicated.A review of the labeling did not indicate any abnormalities.It cannot be excluded that the missing c-ring was detached prior to the surgery during the re-processing.During detachment the ring may have been deformed and / or may have been attached in unintended mode which may have affected the secure fit of the c-ring [loosening].The c-ring [clamping ring] is a feature to ease nail assembly ¿ but the function is still given without the c-ring.Previous complaints are known reporting a detached c-ring.In these previous cases a contribution by the design could not be excluded.Therefore, a design change was performed ¿ the c-ring design was modified.Internal tests confirmed the effectiveness of the new design: the new design does not prevent a c-ring detachment every time (i.E.In case of rough handling) but make a detachment more difficult.Since the device had been in use for about 10 years, a natural wear and tear of the ring geometry is also deemed plausible.If the device is returned or any additional information is provided, the investigation will be reassessed.
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