The device was not returned for analysis.A review of the lot history record identified no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history identified no other incidents from this lot.The investigation was unable to determine a conclusive cause for the reported difficult or delayed activation; however, factors that may contribute to difficult or delayed activation include, but are not limited to; damage to the device, contamination in the inflation lumen, patient anatomical morphology, patient disease state, inflation technique, contrast dilution, and inadequate connection to the inflation device.The reported material too soft/flexible (hour glass shape) appears to be related to operational context of the procedure as it is likely the difficulty to deploy the stent caused the reported stent state of material too soft/flexible (hour glass shape).Post dilation was performed with a balloon dilation catheter (bdc), the bdc met resistance with the hour glass shaped stent causing the reported difficulty to advance (crossability).The reported treatment appears to be related to operational context.There is no indication of a product quality issue with respect to manufacture, design or labeling.
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