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Model Number LP-20-120 |
Device Problems
Failure to Cut (2587); Output Problem (3005)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 07/29/2021 |
Event Type
malfunction
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Manufacturer Narrative
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Coopersurgical , inc.Is currently investigating the reported condition.
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Event Description
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Customer stated-outputs fractional of set value.Complaint not verified-no trouble found, updated r8 & c14 (b)(4).No harm to either, because unit had little to no output for users, so unit was unable to cut tissue for them.Leep precision generator lp-20-120.E-complaint (b)(6).
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Event Description
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Customer stated-outputs fractional of set value complaint not verified-no trouble found, updated r8 & c14 ro 96778 no harm to either, because unit had little to no output for users, so unit was unable to cut tissue for them.1216677-2021-00227 leep precision generator lp-20-120 e-complaint(b)(4).
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Manufacturer Narrative
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Investigation x-review dhr x-inspect returned samples *analysis and findings complaint #2021-09-0000239 distribution history: this complaint unit was manufactured at csi on 02/05/2016 under wo #182217 & 177437 and shipped on (b)(6) 2016.Manufacturing record review: dhr's 182217 & 177437 were reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review: not applicable.Service history record: no additional service history records found for this unit.Historical complaint review: a review of the 2-year complaint history showed no similar reported complaint conditions.Product receipt: the complaint unit was returned on repair log 96778.Visual evaluation: visual examination of the complaint unit revealed no outer physical damage.Functional evaluation: complaint unit was functionally evaluated and found to function properly.Root cause : the product tested to specification as the device was found to meet all visual and functional test specifications.Root cause not applicable as the complaint condition was not confirmed.*correction and/or corrective action the units' board was updated to the latest revision, tested to specifications and returned to the customer.Coopersurgical will continue to monitor this complaint condition for trends.No further corrective action is necessary.*preventative action activity coopersurgical will continue to monitor this complaint condition for trends.
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Search Alerts/Recalls
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