It was reported that a healthcare provider (hcp) was unable to interrogate this cardiac resynchronization therapy pacemaker (crt-p) device using a consult communicator.Boston scientific technical services (ts) confirmed that this is crt-p device is compatible with a consult communicator and indicated the issue could be related to the device battery being too low to complete an interrogation or the device could be in safety mode.Ts provided guidance to move the communicator wand around and the hcp stated they have tried this several times without success.The hcp requested to have the local boston scientific representative paged to help troubleshoot the issue.Subsequently, the boston scientific representative successfully interrogated the crt-p device with a programmer and found it was in safety mode with limited critical therapy still available.Ts recommended replacing the device and discussed the associated considerations and urgency, specifically if the patient is pace therapy dependent due to the possibility of oversensing and pacing inhibition occurring while the device is operating with safety mode settings.The device was subsequently explanted and replaced later the same day.No additional adverse patient effects were reported.
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