A definitive assignable cause could not be determined based on the information provided.
Based on historical quality control results, a vitros amon reagent issue cannot be ruled out as a potential contributing factor of the event.
However, continual tracking and trending of complaint data has not identified any signals to suggest there is a systemic quality issue with vitros amon reagent lot 1018-0254-3413 or 1018-0255-4014.
An instrument related issue cannot be ruled out as contributor of the event as historical qc results were imprecise using both vitros amon reagent lots.
Additionally, no precision testing was performed on the vitros 250 system to verify instrument performance.
The customer elected not to troubleshoot the issue further as they will be converting from a vitros 250 chemistry system to a vitros 4600 chemistry system.
The customer decided to suspend vitros amon processing until the vitros 4600 system has been implemented.
Email address for contact office is (b)(4).
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